Are you looking to cancel your LA Fitness membership? Whether due to relocation, financial constraints, lifestyle changes, or dissatisfaction with the gym, canceling your membership is a straightforward process.
In this step-by-step guide, we’ll walk you through the essential steps to successfully terminate your LA Fitness contract, from obtaining the cancellation form to following up with customer service.
Reasons Why Someone May Want to Cancel Their Membership
There are various reasons why an individual might consider canceling their LA Fitness membership.
- One common scenario is when a member’s personal circumstances change, such as relocating to a new area that doesn’t have a conveniently located LA Fitness club.
- Alterations in financial situations, like unexpected expenses or job loss, could also prompt a member to reevaluate their budget and decide to cancel their membership to save money.
- Health issues or injuries that prevent members from utilizing the gym facilities for an extended period might also lead to cancellation decisions.
- Similarly, lifestyle changes, such as starting a family or taking on new responsibilities that limit free time, could cause members to reconsider their commitment to a gym membership.
- Some members might cancel due to dissatisfaction with the club’s services, facilities, or staff. Inadequate equipment maintenance, overcrowding during peak hours, or a lack of cleanliness could contribute to a suboptimal gym experience.
- Additionally, members may feel that they are not getting the value they expected from their membership, especially if they are paying for services or amenities they rarely use.
- In some cases, members might find alternative fitness options that better suit their preferences or schedules, such as joining a smaller studio, participating in outdoor activities, or creating a home gym setup.
- The increasing popularity of online workout platforms and virtual fitness classes has also given people more flexibility in how they exercise, potentially reducing the need for a traditional gym membership.
- Lastly, some individuals may have initially signed up for an LA Fitness membership with specific goals in mind, such as losing weight or training for an event. Once they have achieved their objectives, they might feel that the membership is no longer necessary and choose to cancel.
How to Cancel Your LA Fitness Membership – Step by Step Guide
Step 1 – Obtaining the Cancellation Form
To begin the process of canceling your LA Fitness membership, you’ll need to procure the necessary cancellation form. This document can be obtained through a couple of different methods, depending on your preference and convenience.
Accessing the form online
- Navigate to the website at https://www.lafitness.com/ and hover your cursor over the “Member Tools” tab in the upper toolbar.
- From the dropdown menu that appears, select “My LA Fitness” and enter your account credentials.
- If you haven’t yet created an online account, click the “Create an online account” button situated in the bottom right corner of the screen.
- You’ll be prompted to input your membership tag number, which is printed on your membership card.
- Should you encounter difficulty locating this number, don’t hesitate to request assistance from an LA Fitness employee.
- Once you’ve successfully logged in, look for the “Cancellation Form” link on the right side of the screen.
- Click this link, and the form will populate with the personal details you provided when signing up for your membership, such as your name, address, and phone number.
- Print out the form and carefully fill in all the required fields, double-checking that the information is accurate to avoid any delays in processing your cancellation request.
Obtaining the form in-person
- If you prefer to obtain the form in person simply visit your local LA Fitness gym.
- Upon arriving, present your membership card to sign in and request a membership cancellation form from the front desk staff.
- They will provide you with the necessary document and answer any additional questions you may have regarding the cancellation process.
Step 2 – Filling the Cancellation Form
With the LA Fitness membership cancellation form now in your possession, it’s time to complete the document accurately and thoroughly. Proper completion of the form is crucial to ensure a smooth and efficient cancellation process.
- Begin by verifying that all the pre-filled personal information on the form is correct, including your full name, address, phone number, and email address. If any of these details have changed since you initially signed up for your membership, make the necessary corrections to ensure that LA Fitness has your most up-to-date contact information.
- Next, locate the section of the form that requests your membership details. This will typically include your membership number, which can be found on your membership card or obtained from an LA Fitness employee if needed. Fill in the membership number accurately to ensure proper identification of your account.
- Proceed to the section that asks for your reason for canceling the membership. LA Fitness may provide a list of options to choose from, such as relocation, financial reasons, or dissatisfaction with the gym facilities or services. Select the option that best describes your situation or, if none of the provided options are suitable, choose “Other” and provide a brief explanation in the space provided.
- Finally, read through any additional terms, conditions, or acknowledgments related to the cancellation process. These may include information about any outstanding fees or balances that need to be settled before the cancellation can be finalized. If you agree to these terms, sign and date the form in the designated areas.
- Once you have completed all the necessary fields and signed the form, take a moment to review the document in its entirety. Ensure that all the information you provided is accurate and legible, as any errors or omissions could delay the processing of your cancellation request.
Step 3 – Submitting the cancellation form
With your LA Fitness membership cancellation form completed and signed, it’s now time to submit the document through one of several available methods. Choose the option that best suits your needs and preferences.
By mail
- One convenient way to submit your cancellation form is by mail.
- Fold the completed form in half and place it inside an envelope.
- Ensure that you have the correct mailing address for LA Fitness, which is “LA Fitness, PO Box 54170, Irvine, CA 92619-4170.”
- Affix the appropriate postage to the envelope and take it to your local post office.
- To provide added peace of mind and proof of delivery, consider sending the form via certified mail. This way, you’ll receive a receipt confirming that LA Fitness has received your cancellation request.
- Keep in mind that if your letter is postmarked at least 5 business days before your next billing date, you should not receive any further charges. However, if the postmark is close to your billing date, there’s a possibility that you may be charged one additional time.
Through fax
- If you prefer a quicker submission method, you can fax your completed cancellation form to LA Fitness.
- Contact your local gym or check the LA Fitness website to obtain the appropriate fax number.
- Once you have the number, fax the signed form and make sure to keep the fax confirmation receipt for your records.
- The gym will then process your cancellation request upon receiving the faxed form.
In-person Submission
- For those who prefer a more personal approach, you can submit your cancellation form in person at your local LA Fitness gym.
- Call ahead or visit the gym to schedule an appointment with the operations manager, who is typically available Monday through Friday from 9 a.m. to 5 p.m.
- During your meeting, explain your reasons for canceling and provide the completed cancellation form.
- The operations manager will then initiate the cancellation process on your behalf.
Verifying cancellation with customer service
Regardless of your chosen submission method, it’s essential to follow up and verify that your cancellation request has been processed successfully.
- Wait a couple of business days (48 hours) after submitting your form, then call the LA Fitness customer service number for your area.
- You can obtain this number by visiting the “Contact Us” page on the LA Fitness website and entering your zip code.
- When speaking with a customer service representative, inquire about the status of your account cancellation.
- If they inform you that your request has not yet been processed, provide them with the details of your submission, including the date and any confirmation or receipt numbers you received.
Handling continued charges after cancellation
- If, after contacting LA Fitness, you find that the charges persist or the gym is unresponsive to your concerns, it’s time to involve your bank or credit card issuer.
- Call their customer service line and explain the situation in detail. Inform them that you have attempted to cancel your LA Fitness membership but are still being charged despite your efforts.
- Most financial institutions have departments dedicated to handling disputed charges and can assist you in stopping future billing from LA Fitness. They may also be able to help you recoup any charges that occurred after your cancellation date.
- In some cases, you may need to file a formal dispute with your bank or credit card company. This process typically involves filling out a form or writing a letter that outlines your case, including the steps you took to cancel your membership and the dates of any continued charges. Your financial institution will then investigate the matter and communicate with LA Fitness on your behalf to resolve the issue.
- If you continue to face resistance or lack of action from LA Fitness, consider filing a complaint with the Better Business Bureau (BBB). Visit their website at https://www.bbb.org/consumer-complaints/file-a-complaint/get-started and follow the steps to submit a complaint. The BBB can serve as a mediator between you and the gym, encouraging them to address your concerns and find a satisfactory resolution.
Alternatives to Cancellation
If you’re considering canceling your LA Fitness membership but are open to exploring other options, there are several alternatives that may better suit your needs and preferences. By weighing these choices carefully, you can make an informed decision that aligns with your fitness goals, budget, and lifestyle.
Freezing
One alternative to canceling your LA Fitness membership is to take advantage of the gym’s membership freeze option, as previously discussed. Freezing your account allows you to temporarily suspend your membership for a reduced monthly fee, typically around $10 per month.
This can be a cost-effective solution if you anticipate being unable to use the gym for an extended period due to travel, medical reasons, or other commitments.
By freezing your membership instead of canceling, you can save money in the short term while retaining the ability to reactivate your account and resume using the gym when you’re ready, without having to pay new initiation fees or go through the signup process again.
Downgrading
Another option to consider is downgrading your LA Fitness membership to a lower tier or more basic package.
If you find that you’re not using all of the amenities or services included in your current membership, switching to a more affordable plan with fewer perks could help you save money while still maintaining access to the gym.
Speak with an LA Fitness representative to learn about the various membership options available and determine if a downgrade might be a suitable alternative to canceling.
Relocating
If your main reason for considering cancellation is a change in your location or schedule, it’s worth exploring whether LA Fitness has other gym locations that may be more convenient for you.
With numerous facilities across the United States and Canada, there’s a good chance that you can find an LA Fitness closer to your home or workplace, or one with hours that better align with your availability.
By transferring your membership to a different location, you can continue to enjoy the benefits of your membership without the need to cancel and start over elsewhere.
LA Fitness Reinstatement Policies
If you’ve canceled your LA Fitness membership but later decide that you’d like to rejoin the gym, it’s important to understand the company’s reinstatement policies. These policies can vary depending on factors such as how long ago you canceled, your reason for canceling, and the specific terms of your original membership agreement.
During Grace Period
In many cases, if you wish to rejoin LA Fitness after a short period of time following your cancellation, you may be able to reinstate your membership without having to pay a new initiation fee. This grace period often ranges from 30 to 90 days, but the exact timeframe can differ by location and membership type.
If you’re considering rejoining within this window, contact your local LA Fitness gym or the company’s customer service department to inquire about the specific reinstatement policy that applies to your situation.
After Grace Period
However, if a significant amount of time has passed since your cancellation, or if you canceled due to reasons that violate the gym’s policies (such as non-payment of dues or misconduct), you may be treated as a new member when you attempt to rejoin.
This typically means that you’ll be required to pay a new initiation fee and may not be eligible for any special promotions or discounts that were associated with your original membership.
Special Reinstatement Promotions
In some cases, LA Fitness may offer special reinstatement promotions or waive certain fees for former members who are interested in rejoining. These offers can vary over time and may be influenced by factors such as the gym’s current membership levels, marketing initiatives, or seasonal trends.
To stay informed about any potential reinstatement deals or incentives, keep an eye on your email inbox or mailbox for communications from LA Fitness, or periodically check the company’s website or social media channels.
The Reinstatement Process
When you’re ready to reinstate your LA Fitness membership, the process typically involves visiting your local gym in person and speaking with a membership representative.
Be prepared to provide your personal information, including your name, address, and payment details, as well as any relevant documentation related to your previous membership.
The representative will guide you through the reinstatement process and clarify any fees or requirements that apply to your specific situation.
Finally, before officially rejoining LA Fitness, take the time to review any updates or changes to the gym’s policies, procedures, or amenities that may have occurred since your original membership.
This can help you make an informed decision about whether the gym still aligns with your fitness needs and preferences and can prevent any misunderstandings or dissatisfaction down the line.
Tips for a Smooth Transition After Cancellation
Retrieve Personal Belongings from Club Lockers or Storage
As you prepare to cancel your LA Fitness membership, don’t forget to collect any personal items you may have stored at the gym. This could include clothing, shoes, toiletries, or other belongings kept in lockers or storage areas.
Before your final visit, make a list of the items you need to retrieve and set aside time to thoroughly check all the places where you might have left something behind.
If you have any rented lockers or equipment, be sure to return them to the appropriate staff member and obtain any necessary documentation confirming your account is clear.
Find Alternative Fitness Options
Canceling your LA Fitness membership doesn’t have to mean the end of your fitness journey. Take this opportunity to explore alternative workout options that can help you maintain your commitment to a healthy lifestyle.
Research other gyms or fitness studios in your area that offer classes, equipment, or amenities that align with your interests and goals. Many of these facilities provide free trials or introductory offers, allowing you to test the waters before committing to a new membership.
Additionally, consider transitioning to a home-based fitness routine by investing in some basic equipment, such as resistance bands, dumbbells, or a yoga mat, and exploring the wealth of online workout videos and resources available.
Conclusion
Canceling your LA Fitness membership is a process that requires careful attention to detail and persistence.
By obtaining the correct cancellation form, filling it out accurately, and submitting it through the appropriate channels, you can successfully terminate your membership and move on to new fitness opportunities.
Remember to tie up any loose ends, such as retrieving personal belongings and settling outstanding balances, to ensure a clean break from the gym.
If you encounter any challenges along the way, don’t hesitate to reach out to LA Fitness customer service or your financial institution for assistance.
Frequently Asked Questions
Can I cancel my LA Fitness membership online?
Unfortunately, LA Fitness does not currently offer the option to cancel your membership online. To cancel, you will need to either visit your local club in person, send a cancellation request via certified mail, or fax a cancellation form to the gym. It’s important to review your membership agreement and follow the specific cancellation instructions provided by LA Fitness to ensure a smooth process.
What happens if I cancel my LA Fitness membership before the end of the billing cycle?
If you cancel your membership before the end of a billing cycle, you will typically still have access to the gym for the remainder of that paid period. For example, if you cancel on the 15th day of a 30-day billing cycle, you should still be able to use the gym for the remaining 15 days. However, it’s essential to confirm this with your specific LA Fitness location, as policies may vary.
Can I pause my LA Fitness membership instead of canceling it?
Yes, LA Fitness offers the option to freeze or suspend your membership for a temporary period instead of canceling it entirely. This can be a good choice if you need to take a break from the gym due to travel, medical reasons, or other personal circumstances. Typically, you can freeze your membership for a minimum of one month and a maximum of several months, depending on your specific contract. A small monthly fee may apply during the freeze period.
What should I do if LA Fitness continues to charge me after I’ve canceled my membership?
If you notice that LA Fitness is still charging your account after you’ve submitted a cancellation request, contact the gym’s customer service department immediately. Explain the situation and provide any documentation you have related to your cancellation, such as a confirmation number or receipt. If the issue persists, consider disputing the charges with your bank or credit card company and filing a complaint with relevant consumer protection agencies.
Can I cancel my LA Fitness membership if I’m moving to a new location?
If you’re relocating to an area without a nearby LA Fitness or if the new location’s amenities and hours don’t suit your needs, canceling your membership may be the best option. However, before canceling, check with the gym to see if they offer any options for transferring your membership to another club or chain in your new area. Some gyms have reciprocal agreements that allow members to use other facilities.
What are my options if I can no longer afford my LA Fitness membership?
If you’re facing financial difficulties, reach out to LA Fitness as soon as possible to discuss your options. They may be willing to work with you to find a solution, such as temporarily freezing your account or downgrading your membership to a more affordable tier. If these options aren’t feasible, you may need to proceed with canceling your membership to avoid falling behind on payments and incurring additional fees.
How can I confirm that my LA Fitness membership has been successfully canceled?
After submitting your cancellation request, allow a few business days for processing. Then, contact LA Fitness customer service to verify the status of your cancellation. You can also check your bank or credit card statements to ensure that no further charges are being made. If you don’t receive confirmation or continue to see charges, follow up with LA Fitness and your financial institution to resolve the issue.
What should I do with my LA Fitness membership card after canceling?
Once your membership is successfully canceled, you can dispose of your membership card as it will no longer be valid for gym access. If you have any remaining time on your membership after cancellation, you may still use the card to enter the facility until the paid period expires. If you have any doubts about the status of your membership or access, contact LA Fitness directly for clarification.
Can I get a refund for unused personal training sessions after canceling my LA Fitness membership?
Yes, you can request a refund for unused personal training sessions after canceling your LA Fitness membership. According to the LA Fitness refund policy, if you cancel your membership within the first five to seven days of joining and have not used any LA Fitness services during that time, you may be eligible for a full refund of your membership fees. Additionally, if you need to cancel your membership due to a medical condition or injury, you may also be eligible for a refund, provided you provide a doctor’s note or other documentation. For personal training sessions specifically, LA Fitness allows you to request a refund for any unused, prepaid sessions. However, they do not refund basic membership fees.